Review the transaction
Check your payment provider's receipt and the transaction details in the app, if available. Processing times and payment options depend on the provider and your region.
- Confirm the date, amount, and transaction reference.
- Check whether the payment is pending or completed with your provider.
- Keep receipts private and share only the minimum details requested through an official support channel.
Need help with a charge?
Use the ticket form when support intake is connected. Do not post payment card details, passwords, or one-time codes in a support request.
Need more help with this topic?Contact support