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Password recovery

What to do when you forget your password or cannot reset it.

Reset from the sign-in screen

Use the password recovery option shown in the Kronop sign-in flow and follow the instructions sent to your verified recovery method.

  1. Enter the email address or phone number linked to your account.
  2. Check your inbox, spam, or SMS messages for the recovery instructions.
  3. Choose a new, unique password and sign in again.

Recovery message not arriving

Confirm that you entered the correct contact detail, wait a few minutes, and request a new message once. Never share a recovery link or code with anyone.

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